Privacy Policy
At Pawtuk, we take your privacy seriously. This policy explains how we collect, use, and protect your data.
What data we collect
We collect information you provide directly to us, such as when you create an account, create pet profiles, or book services. This includes name, email, phone, city, and pet medical records.
Why we collect data
We use your data to provide our services, facilitate bookings between owners and providers, and improve our platform.
Pet medical information
Health records are stored securely and shared only with veterinarians you explicitly assign to your pet.
Booking & Messages
Messages between you and service providers are stored to ensure safety and facilitate the booking process.
Account Security
We use industry-standard security measures to protect your personal information.
Cookies
We use essential cookies solely for authentication and session management purposes. We do not use tracking or advertising cookies.
Your Rights
You have the right to access, correct, or delete your personal data at any time through your account settings.
PDPA Compliance
In compliance with Thailand's Personal Data Protection Act (PDPA), we ensure your data is processed lawfully and transparently.
Data Retention
We retain your personal data for a period of up to 3 years after account inactivity, after which it is securely deleted.
Right to Data Portability
You have the right to request a copy of your personal data in a structured, machine-readable format.
Third-Party Disclosure
Your data is stored securely using Firebase. Payment information is processed by our certified payment partners and never stored on our servers.